- age 65 or older
- living with disabilities (all ages)
- in need of home care or personal assistance
- need language interpretation (including ASL)
- have limited or no internet access
- need help arranging transportation to and from an appointment
Marin County residents who have been unable to make their own COVID-19 vaccination appointments via the internet can call a new Access Service Center at 833-641-1988 to get assistance from a real live human being.
The Marin Access Service Call-Center is intended for local residents without internet service who need assistance with registration, transportation, and communication related to the vaccination process. Those eligible to receive call center assistance are:
The Access Service Call Center is a collaboration between the Marin County Department of Health and Human Services (HHS) and Vivalon, the San Rafael-based nonprofit, formerly known as Whistlestop. Staff members from County HHS, Vivalon, the all-volunteer Marin Medical Reserve Corps and disaster service workers (DSW) from the both the State and County of Marin employee ranks will assist callers from 8 a.m. to 5 p.m. each weekday until the pandemic subsides.
A second appointment hotline for eligible vaccine residents of all ages is offered through the State of California at (833) 422-4255.
For more information, please read the recent press release.